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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@printnest.ca

Pricing

No problem, just drop us an email at info@printnest.ca, and we can discuss larger jobs.

Yes, they do as pets are difficult due to the details it takes to recreate your furry family and friends digitally!

As your order is specific to you, your pets and property, we cannot offer refunds. Your product is 100% unique to you and all sales are final. If you are unhappy with your final product, and you provided photos that clearly follow our photo guidelines, we will do what we can to make it right. If you provided photos that do not follow our photo guidelines, we cannot offer a refund or replacement.

Process

Print Nest portraits are expertly printed on museum quality print that will give your art a professional, and polished look.

Here are the frame details:

- Oak Frame

- Plexiglass

- Lightweight & Delivered Ready to Hang

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us.

Drop us a line atinfo@printnest.ca

We will send an email out to you in the next 4-5 business days, with your artwork proof attached. Note that during large holidays (Christmas, Father's Day, Mother's Day etc.) this can take longer than usual, but we do our best to get the proof out to you in this time range.

We will send out an email with a mockup to you once your art is complete. Within this email, you have the option to accept or request changes.

If you request changes, we will note the changes and get to work.

Usually, we will be able to get to your change within 2-3 business days. You will then receive a new email with your updated proof once it is done on our-side!

We are committed to you being happy with your final product. If you don't like it for any reason, please reach out to our support team atinfo@printnest.com.

We have a number of safeguards in place to help ensure that you love your one-of-a-kind artwork. These include:

  • Validation process once we receive your order and emailing clients from whom we require a new photo.
  • In-house artwork reviews on all pet portraits to ensure high attention to detail.
  • Artwork mockups provided on all orders, plus unlimited revisions of your artwork totally free of charge.

These 3 key points mean that you will have seen your artwork before it is printed, and will have given us the go ahead to print. So you shouldn't have any problem with your art once you receive it in person!

Shipping

What are the shipping times?

7-10 days

What are your shipping charges?

At Print Nest Digital. are so happy to be able to offer FREE SHIPPING on all orders over $150 CAD! Otherwise standard shipping charges apply.

What are the shipping times for framed portraits?

Currently due to COVID19, the shipping times vary depending on the size of the frame if you live in Canada or USA. Larger frames take us a little longer to get to you because of their size.

My product arrived damaged

Please email info@printnest.ca providing some photos of the product and its defect and we will ship out a replacement ASAP. We have a 100% replacement guarantee for any order that arrives with any damage, defect, or mis-print. While we don't offer refunds in these cases, you can rest easy knowing a new product is on the way.